Solution:

Required data outputs are scoped giving a detailed requirement. All processes were mapped detailing data inputs & required data outputs. All products profiled, all channels profiled and all service providers profiled. The service centre was the only source of data, so this was the phase 1 of the project. We built an inbound shipment station, a receiving station, a cosmetic inspection station, a test station and a packing station.

We then built rework, scrap, and outbound shipping stations. Then we set product rules for each of these stations based on the business requirements. We then set up a Hierarchy on the platform for Admin, Finance, Supervisor, Management and operators. Each level has specific access to the platform. The numerous shipment channels and diverse products consolidated into one system for service partners. Data / reports allowed them to implement a customer follow up system based on items not returned by customer.