What is Cartolytics RMA Manager?

Cartolytics RMA Manager allows Manufacturers to manage their Aftermarket services.

What can Cartolytics RMA Manager do?

Every aspect of the reverse cycle can be centrally controlled:

  • Field Returns Facilitation
  • Refurbishment Process
  • Field Quality Monitoring
  • Asset Recovery Processing
  • Service Inventory Levels
  • Manage Service Partners

Cartolytics RMA Manager gives Manufacturers the ability to capture & monitor data from their field service. This gives Manufacturers the following benefits:

  • Increased Customer Satisfaction
  • Improved Service Partner Performance
  • Lower Stock Levels
  • Improved Supplier Quality
  • Improved Product Performance
  • Quicker Root Cause Analysis
  • Reduced End of Life Purchasing
  • Reduce Service Costs

How does Cartolytics RMA Manager do this?

Closed Loop Feedback:

The Cartolytics RMA Manager achieves this by capturing large amounts of relevant data from OEMs, from Service Partners, as well as the Manufacturers own data. Manufacturing Data is used to trace field issues and match them to known manufacturing issues. In other cases, field issues uncover manufacturing problems and finally can even find direct Manufacturers to issue cause by a supplier.

Data Analytics:

Cartolytics RMA Manager correlates all these data sources to output business critical information which improves Supplier Quality, Manufacturing Quality, Field Quality and so improves the customer satisfaction.

User Experience:

Cartolytics RMA Manager also gives Manufacturers a great user experience allowing our Manufacturers to provide quick & decisive service turning a negative experience into a positive experience.

What do our customers have to say?

Cartolytics RMA Manager

  • Simon Harton – Supply Chain Manager, Eir Ireland

    Simon Harton – Supply Chain Manager, Eir Ireland

    Dev House & the Cartolytics Platform has allowed eir to manage our Aftermarket Service Partners. Automated Reporting, Data Analytics, Productivity & Performance Management, Channel Management, NPI Management, and Field Service Management are some of the functionality & insight allows us.

  • Damian Guerin – Consumer Director, Exertis Ireland

    Damian Guerin – Consumer Director, Exertis Ireland

    Adrian, his team and the Cartolytics platform has had a huge bearing on the success of our project. The flexibility of the platform allows us to create bespoke reports, giving us access to analytics with accurate data to back it up. Work Flow management & Quality Management components of the platform has allowed us to manage our KPI & meet our goals.

Contact Us

If you’d like to see our software in action, don’t hesitate to contact us using either the form or our details below and we can book a time to talk to you.

This Project was supported by the Local Enterprise Office Limerick through co-founding from the Irish Government and the European Regional Development Fund 2014-2020
The project contributes to the SME support, promotion and capability development theme of the ERDF co-funded programme

What is Cartolytics RMA Manager?

Cartolytics RMA Manager allows Manufacturers to manage their Aftermarket services.

What can Cartolytics RMA Manager do?

Every aspect of the reverse cycle can be centrally controlled:

  • Field Returns Facilitation
  • Refurbishment Process
  • Field Quality Monitoring
  • Asset Recovery Processing
  • Service Inventory Levels
  • Manage Service Partners

Cartolytics RMA Manager gives Manufacturers the ability to capture & monitor data from their field service. This gives Manufacturers the following benefits:

  • Increased Customer Satisfaction
  • Improved Service Partner Performance
  • Lower Stock Levels
  • Improved Supplier Quality
  • Improved Product Performance
  • Quicker Root Cause Analysis
  • MReduced End of Life Purchasing
  • Reduce Service Costs

How does Cartolytics RMA Manager do this?

Closed Loop Feedback:

The Cartolytics RMA Manager achieves this by capturing large amounts of relevant data from OEMs, from Service Partners, as well as the Manufacturers own data. Manufacturing Data is used to trace field issues and match them to known manufacturing issues. In other cases, field issues uncover manufacturing problems and finally can even find direct Manufacturers to issue cause by a supplier.

Data Analytics:

Cartolytics RMA Manager correlates all these data sources to output business critical information which improves Supplier Quality, Manufacturing Quality, Field Quality and so improves the customer satisfaction.

User Experience:

Cartolytics RMA Manager also gives Manufacturers a great user experience allowing our Manufacturers to provide quick & decisive service turning a negative experience into a positive experience.

What do our customers have to say?

Damian Guerin – Consumer Director, Exertis Ireland

  • Simon Harton – Supply Chain Manager, Eir Ireland

    Simon Harton – Supply Chain Manager, Eir Ireland

    Dev House & the Cartolytics Platform has allowed eir to manage our Aftermarket Service Partners. Automated Reporting, Data Analytics, Productivity & Performance Management, Channel Management, NPI Management, and Field Service Management are some of the functionality & insight allows us.

  • Damian Guerin – Consumer Director, Exertis Ireland

    Damian Guerin – Consumer Director, Exertis Ireland

    Adrian, his team and the Cartolytics platform has had a huge bearing on the success of our project. The flexibility of the platform allows us to create bespoke reports, giving us access to analytics with accurate data to back it up. Work Flow management & Quality Management components of the platform has allowed us to manage our KPI & meet our goals.

Contact Us

If you’d like to see our software in action, don’t hesitate to contact us using either the form or our details below and we can book a time to talk to you.