What is Cartolytics RMA Manager?
Cartolytics RMA Manager allows Manufacturers to manage their Aftermarket services.
What can Cartolytics RMA Manager do?
Every aspect of the reverse cycle can be centrally controlled:
- Field Returns Facilitation
- Refurbishment Process
- Field Quality Monitoring
- Asset Recovery Processing
- Service Inventory Levels
- Manage Service Partners
Cartolytics RMA Manager gives Manufacturers the ability to capture & monitor data from their field service. This gives Manufacturers the following benefits:
- Increased Customer Satisfaction
- Improved Service Partner Performance
- Lower Stock Levels
- Improved Supplier Quality
- Improved Product Performance
- Quicker Root Cause Analysis
- Reduced End of Life Purchasing
- Reduce Service Costs
How does Cartolytics RMA Manager do this?
Closed Loop Feedback:
The Cartolytics RMA Manager achieves this by capturing large amounts of relevant data from OEMs, from Service Partners, as well as the Manufacturers own data. Manufacturing Data is used to trace field issues and match them to known manufacturing issues. In other cases, field issues uncover manufacturing problems and finally can even find direct Manufacturers to issue cause by a supplier.
Data Analytics:
Cartolytics RMA Manager correlates all these data sources to output business critical information which improves Supplier Quality, Manufacturing Quality, Field Quality and so improves the customer satisfaction.
User Experience:
Cartolytics RMA Manager also gives Manufacturers a great user experience allowing our Manufacturers to provide quick & decisive service turning a negative experience into a positive experience.
What do our customers have to say?
Cartolytics RMA Manager
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Simon Harton – Supply Chain Manager, Eir Ireland
Dev House & the Cartolytics Platform has allowed eir to manage our Aftermarket Service Partners. Automated Reporting, Data Analytics, Productivity & Performance Management, Channel Management, NPI Management, and Field Service Management are some of the functionality & insight allows us.
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Damian Guerin – Consumer Director, Exertis Ireland
Adrian, his team and the Cartolytics platform has had a huge bearing on the success of our project. The flexibility of the platform allows us to create bespoke reports, giving us access to analytics with accurate data to back it up. Work Flow management & Quality Management components of the platform has allowed us to manage our KPI & meet our goals.
Contact Us
If you’d like to see our software in action, don’t hesitate to contact us using either the form or our details below and we can book a time to talk to you.
Details
+353 86 385 0363
mark.osullivan@devhouse.ie
Dev House,
Unit B1,
Annacotty Business Park,
Co. Limerick,
V94 Y239
Details
+353 86 385 0363
mark.osullivan@devhouse.ie
Dev House,
Unit B1,
Annacotty Business Park,
Co. Limerick,
V94 Y239
